Case Studies
DYXnet Success Story: Surface Mount Technology (Holdings) Limited
Surface Mount Technology Adopts DYXnet’s IDC and MPLS VPN Services
Quality Customer Service Stabilizes Business Development
With rapid economic development in Mainland China, many enterprises takes into account the development in both Hong Kong and Mainland China which leads to higher expectations for network service providers.
Surface Mount Technology (Holdings) Limited, specialized in manufacturing circuit board equipment, has adopted DYXnet’s Internet Data Centre (IDC) and MPLS VPN Services for the past eight years to link its two offices in Hong Kong and Dongguan, as well as its five plants in Changchun and Suzhou, etc.
IDC Service with Peace of Mind
To enhance efficiency of IT management, many enterprises tend to choose IDC service. Surface Mount Technology Group has set up critical systems through DYXnet, including DR Site, ERP, e-mail backup and web server, etc.
Mr. Gary Sze, Assistant System Infrastructure Service Manager of Surface Mount Technology Group, said, “In the past, we had concerns about the management of IT equipment, such as power supply and room temperature. DYXnet’s IDC service helps to save our effort and time on IT management. With its professional management team, we can now relocate our IT systems in its data centre with peace of mind.”
In addition, Mr. Sze specially requested DYXnet to provide leased line with bandwidth up to 100MB to enable regular operations of all IT systems. Surface Mount Technology Group also adopts DYXnet’s MPLS VPN services, mainly responsible for DR Project, to ensure network operations and response time.
Dedicated Support Service
Under the environment with tough competition, Mr. Sze believes quality service is the only way network service providers to differentiate themselves, making good impression on customers. Before choosing DYXnet’s services, Mr. Sze had some bad experiences from other service providers. When there was network connection failure, Mr. Sze did not get any notice from them until it was too late, already affecting the company’s operations. He continued, “Our plants in Mainland China are all linked to ERP. The longer the time network disconnects, the slower the production process.”
Mr. Sze is satisfied with DYXnet’s support services, which will notify the customer immediately in case of any contingencies. He concluded, “I am delighted DYXnet will inform us immediately by phone or SMS when contingency occurs, allowing us to take remedial action as soon as possible to minimize negative effects and damages to the company.” Mr. Sze admitted that Mainland China’s network service providers, such as China Telecom and China Unicom, have significantly improved their service quality as compared to ten years ago but there is still room for more improvements. Therefore, he highly recommended the customer service excellence of DYXnet.