Unique Benefits to Help You Run a Result-oriented Contact Centre
The right service provider can support you with compelling financial and technological benefits that not only enhance your customer service and help you control costs, but also equip you to manage risk by addressing your evolving business needs long into the future.
A Complete Suite of Services
Whether you are planning a hotline with just one or two agents, or you need a large-scale contact centre with project management services from design to operation, DYXnet has a wide range of multifaceted service modules to fit your requirements. For instance, start off with a small contact centre and then scale up to a multi-function contact centre. Alternatively, let us build and manage your data centre and transfer the whole operation back to you after the centre’s successful launch. Whatever your needs and goals, we have the right solution for you.
Flexible Pricing and No Upfront Investment
With DYXnet’s Contact Centre Outsourcing Solutions, you can leverage our assets, thus avoiding the need for a large capital investment to build infrastructure and facilities – and all without impacting the quality of your contact centre services. For your convenience, we offer a number of competitive pricing models such as revenue/profit sharing, KPI and on-demand.
Experienced Workforce Management and Enhancement
Balancing the technological and human elements of a contact centre is critical to delivering the best ROI in your operations. DYXnet has a wealth of project experience in many different kinds of customer interaction projects, such as proactive outbound call down, inbound enquiry and compliant call collection, as well as sales-lead generation. Our extensive range of well-developed tools and processes can effortlessly manage agent recruitment, performance monitoring, talent enhancement, staffing schedules and labour costs.
Leveraging Infrastructure
Utilizing DYXnet’s MPLS global network, advanced VOIP technology and multiple systems such as ACD, IVR and CTI, all our contact centres feature comprehensive architecture and cutting-edge technologies, and are managed with the industry’s best-practice ITSM processes. DYXnet also has multiple data centres located across the region, enabling it to support even large-scale centralized contact centre operations while also ensuring that all contact centres enjoy consistent performance and optimal resiliency.
Continuous Technology Upgrades
Deploying new applications involves time, resources and risk. With DYXnet, you can enjoy enhanced cost-efficiency and more peace of mind by leveraging the latest technologies and regular upgrades on our platform. We partner with world-renowned technology leaders such as Cisco, Microsoft and Polycom, and work closely with over 200 local consulting companies, system integrators and solution providers throughout the region, so you can always be confident that your business enjoys the latest technology.