eShopKeeper – Online Housekeeping Service

With the quickening pace of modern life, online shopping increases popularity due to its full product range, time- and energy-saving, as well as affordable, etc., while at the same time, more individuals and enterprises join the force of online retailing, making the market to grow in full speed. However, as some online shops cannot provide comprehensive and professional customer services, online shoppers encounter unpleasant shopping experience, reducing their repeat purchase rate.

To some online shops, it is not an easy task to enhance customer service quality. On one hand, they need to invest in more costs; and on the other hand, that also means longer customer service hours, which causes difficulties to normal online shops.

In view of this, DYXnet launched a brand new service, eShopKeeper – Online Housekeeping Service. eShopKeeper is a new service targeting the present network service platform, which is also a value-added service of our existing Contact Centre Outsourcing service. As a professional outsourced contact centre service provider, eShopKeeper houses a team of well-trained, experienced customer service staff to provide quality one-stop services, including pre- and after-sales services, as well as artwork, etc. Through hotline and online tools, such as QQ, MSN, and Tao Bao Wang Wang, etc., the team can provide more professional online customer services.

• Ultra Long Customer Service Hour 
   
• Hotline Registration Service
  • Provide client with telephones and seats, as well as free-of-charge hotline number registration on behalf of client, to best cater client’s needs.
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• Quality Customer Service Channel
  • Our services are divided into online services and message services, in which online services include online enquiry and hotline services. Customers can use Tao Bao Wang Wang and hotline to make enquiry and complaint; or other than the 14 service hours, they can also use message and email to seek our customer service team’s professional help.
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• Comprehensive Follow-up Support Service
   
• Heart-to-Heart SMS Notification
  • Send SMS to customers after delivery, informing them the distribution of products and the expected time of arrival.
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• Complete Recording Service
  • Record all communications, no matter if they are online and offline messages, or telephone conversation, which allows owner to response any enquiries immediately.