eShopKeeper – Online Housekeeping Service

With the quickening pace of modern life, online shopping increases popularity due to its full product range, time- and energy-saving, as well as affordable, etc., while at the same time, more individuals and enterprises join the force of online retailing, making the market to grow in full speed. However, as some online shops cannot provide comprehensive and professional customer services, online shoppers encounter unpleasant shopping experience, reducing their repeat purchase rate.

To some online shops, it is not an easy task to enhance customer service quality. On one hand, they need to invest in more costs; and on the other hand, that also means longer customer service hours, which causes difficulties to normal online shops.

In view of this, DYXnet launched a brand new service, eShopKeeper – Online Housekeeping Service. eShopKeeper is a new service targeting the present network service platform, which is also a value-added service of our existing Contact Centre Outsourcing service. As a professional outsourced contact centre service provider, eShopKeeper houses a team of well-trained, experienced customer service staff to provide quality one-stop services, including pre- and after-sales services, as well as artwork, etc. Through hotline and online tools, such as QQ, MSN, and Tao Bao Wang Wang, etc., the team can provide more professional online customer services.

• Well-found Customer Service Monitoring System to Guarantee Service Quality of Every Staff
  • Equipped with well-found monitoring system of voice recording and online chat, we can manage and examine the service quality of every single staff anywhere, anytime, making sure you to get the most satisfied customer service and achieve positive ratings all the time.
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• Strong Backend System Support to Guarantee Efficiency of Every Staff
  • Riding on advanced technology system support, we guarantee the efficiency of customer service team to provide timely service with high quality.
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• Outstanding Professional Management Team to Guarantee Service Level of Every Staff
  • Housing an outstanding and professional management team for online housekeeping, we organize related training regularly to enhance business quality and staff’s service level.
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• Optimized Flow of Customer Service to Guarantee Best Service Quality
  • Tailoring the flow for various services, every staff is armed with own duties to strengthen the overall service quality.