Enhanced power and cooling system that ensures no power surge or interruption and keeps the environment at a constant temperature of 22℃ and relative humidity of 45%

Critical equipment like CRAC and UPS system is arranged by redundancy standby unit to ensure the reliability. The availability of the UPS system is up to 99.9999%, and concurrent maintainable without interruption to client end.

7 x 24 surveillance real time monitoring & recoding and Card Reader System has been installed for further secure access. All of these flexible solutions provide customer with total security and separate power supply to guarantee no-down-time service.

In 2008 Q1, one of Diyixian’s Business Partners - Net Consultants (www.nchk.net), a professional IT consulting firm, engaged with Diyixian to provide a complete IT&T solution to one of its customers for dealing with rapid business growth.

Customer Background
Enduser is a Hong Kong based integrated eye-wear service provider mainly specializing in design, logistics and production. With more than 30 years of experience in the eye-wear industry, in order to remain flexible and compatible in the ever-changing eye-wear market, an effective and cost-saving IT solution is required.

Situation
In order to cope with business expansion, huge amount of data is needed to be transferred between customer’s Hong Kong and Shenzhen offices so that staff can work closely and improve communication effectiveness. Customer finds it difficult to select a best-fit IT solution due to lack of resources and knowledge on sourcing IT applications.

The Solutions
Net Consultants, who helped the customer with daily IT operation, ongoing maintenance and new IT strategy, has conducted an evaluation for the customer’s existing IT environment and concluded that existing network infrastructure is not capable for the growing data transmission needs. Thus Net Consultants advised the customer to deploy Diyixian’s DYXnet OneVPN Enterprise Service.  Finally 8Mbps MPLS VPN Solution with ADSL backup has been adopted as the ideal solution to provide a stable, cost effective and high performance connection to fulfill the business needs, allowing all applications to work with each other efficiently.

For more information on IT consultancy services and DYXnet ICT solutions, please contact your Account Manager or our Sales Hotline at 2187 7688.

Recently a major customer case was reaching the final bidding phase. Project management was one of the most important customer requirements. The customer requested a phone conference between us and their personnel in Xinzhu, Dougguan, Suzhou and San Francisco. They would like to talk more about the WBS (Work Breakdown Structure), milestones, critical path, risk assessment and management of the project.

Communications management is a core project management skill. Our project documentations are great communication tools and provide all stakeholders information about the project. We believed that the phone conferencing would be a good opportunity to impress the customer about our professional project management services.

However, there were in total 12 people from 5 cities attending the phone conferencing. We could not arrange a multi-point VC (Video Conferencing) with the customer since there was no VC equipment at customer’s Dougguan and San Francisco offices. We wondered if a 2-hour voice only meeting would be good enough for the participants to communicate effectively with each other. We queried if voice would be adequate to review efficiently all the project documentations. We doubted if all attendees would find the meeting focused and productive.

We decided to conduct the meeting using web-based online collaboration tool. The tool was simple to use, everyone with Internet web access could join the meeting. We send out the date, time, URL, usernames and then passwords of the online meeting to all participants via emails. Meeting attendees could share and modify document from applications such as Microsoft Word, Excel, PowerPoint and Adobe PDF, etc. Attendees could communicate with each other by using the online collaboration build-in IM (Instant Messaging). The host of the online meeting could control the flow of the document sharing as well as the read/write access right of the each participant. The host could also monitor the status – whether the attendee’s desktop active window is the online collaboration tool - of each attendee. In case the host found some participants might do something else on their computers, the host could draw back their attention by asking questions or sending them instant messages.

We set up a 12-people voice conference room in our UC system, and used it together with the online collaboration tool. Every participant discussed and worked in the same environment. The meeting was completed in just 90 minutes and the whole meeting progress was recorded for future reference. The result was terrific! The customer was confident in our services and awarded the project to us! They also signed another contract with us to deploy UC and Online Collaboration solutions in their offices!

Everyone is on the same page. What do you think?