Diyixian Anlai has received China Best Outbound Outsourcing Contact Center of the Year Awards, 2008. The winner has been chosen from more than 300 enterprises, SMBs in financial, insurance, banking, telecommunication, IT software industry, etc... It indicated that our service provided in contact center is satisfactory and reliable. Click here for more details.

GOOD NEWS!!
Diyixian Anlai was the winner of Inbound Contact Centre of the Year(Off-shore) and Outbound Contact Centre of the Year(Outsourced) which issued by Hong Kong Call Centre Association (HKCCA). Diyixian is the largest IP VPN service provider in the Greater China which aims to develop our experience in handling inbound & outbound project. We have more than 7 years experience in call center operation management which helps us to set the industry benchmark for quality and excellence by providing the inbound and outbound call service. Diyixian IP Call Centers work in conjunction with a “7 x 24 x 365” round-the-clock service and have around 1000 seats capacity in Guangzhou and Shanghai . Our customers are from all level of commercial organizations and enterprises including a global education institution and the world’s largest chain of fast food restaurants.

In 2008 Q2, one of Diyixian’s Business Partners – Objective Solutions Limited (OSL) (www.oslhk.com), an IT system solutions provider serving local manufacturing and trading industries by providing full range of IT services from industry-specific Enterprise Resource Planning (ERP) system solution, Point of Sales Retail  Management (POS) solution to IT outsourcing and IT platform consolidation, engaged with Diyixian to provide a complete ICT solution to one of its customers for increasing the operation efficiency and reducing operating costs.

Customer Background
The end-user is a Hong Kong based Jewelry manufacturer with a factory located in Guangzhou , specializing in design and production of Jewelry products and export to many countries all over the world.

Situation
As the company’s existing systems are not feasible to support their company growth, a fully modular and scalable ERP system which supports real time business information updates from production to customer sales was considered top priority for this improvement campaign. Furthermore, such ERP system needed a stable and a high availability network connection in order to achieve the required system quality.

The Solutions
Jewelry ERP System (JES), a specially designed system for jewelry manufacturers and trading companies was proposed. Allowing sharing of critical and real time business information from production to customer sales, throughout the entire enterprise for operation cost and cycle time reduction, professional consultation, smooth going implementation, specialized on-the-job training and fast response of technical support were the key reasons why client engaged with OSL’s total solution.

In addition, OSL proposed to adopt Diyixian’s DYXnet OneVPN Corporate Plus Solution to provide a reliable and stable connection to fulfill the solution’s requirement.

After deployment, end-user was satisfied with the workflow tidiness and improvement, as well as Diyixian’s reliable network solution.

Cisco is always the best partner of Diyixian in providing networking integrated solution. Recently, Cisco has released a SBCS which provides more completed services and solutions. What is Smart Business Communications System?

Unified communications: Express setup for voice, data, video and wireless communication service. Provide customer updated and latest service.

Easy to access and retrieve information: Provide a secured channel for branch offices and remote staffs

Simplified work flow: Adopt simple application in order to carry out setup, management and monitoring process

Security: Allow staff to access company network and sensitive data while avoid virus and other security threat at the same time

Productivity: Easy to expand all kind of application in order to increase staff's productivity