Demonstrating our commitment to be one of the first batch companies to obtain the certification
(Hong Kong, 22 June 2011) – DYXnet, Greater China’s leading ICT (Information and Communications Technology) service provider today took part in a Person-to-Person telemarketing code of practice (CoP) certification sign-up ceremony which was organized by Hong Kong Call Centre Association (HKCCA), aiming to be one of the first batch companies to obtain the certification. This also demonstrates DYXnet’s acknowledgement of concerns of the population about unsolicited electronic information and its commitment to improving industry services level across the industry.
“We are very pleased to participate in this sign-up ceremony, and honoured to be one of the first batch practitioners within our industry to be invited to join the person-to-person telemarketing CoP certification,” said Lap Man, Founder and CEO of DYXnet. “This certification is a professional CoP for self-governance in the contact centre industry. With the increasing potential and influence of the contact centre industry, it is imperative for the industry to initially develop an implementation of CoP. We are happy to be pioneers in this endeavour and hope other industry practitioners will quickly follow our lead.”
DYXnet’s contact centre outsourcing business has been experiencing sustained growth, and has become one of the Group’s core businesses. As Greater China’s leading provider in this business segment, the company is committed to continuously enhance its service management and quality control. As a result, DYXnet’s contact centre outsourcing service has developed a strong reputation within the industry. Implementing the CoP will further strengthen DYXnet’s leadership and lay the foundations of continued growth in the Group’s contact centre business.
HKCCA took the lead in developing the person-to-person CoP, together with several key local telemarketing companies, in a bid to address public concern about the use of unsolicited electronic information and to improve the performance of telemarketing services. HKCCA provides free training programmes for the frontline staff of telemarketing companies, then audits their performance together with the Hong Kong Quality Assurance Agency. Telemarketing companies that pass the audit are granted person-to-person CoP certification by the HKCCA, to reassure the public that these are model companies within the telemarketing industry.
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