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【Chinese Only】PCM:【離職潮】 IT 人才短缺告急 第一線 DYXnet AI 網絡及安全託管填補缺口

News BACK TO PREVIOUS

Mar 25, 2024

【離職潮】 IT 人才短缺告急 第一線 DYXnet AI 網絡及安全託管填補缺口

 

每年四、五月是企業離職高峰期, IT 部門對此尤感頭痛,皆因全世界都在搶人才,業界面臨 IT 人才短缺問題。有超過 20 年經驗的一站式雲網安解決方案供應商第一線 DYXnet ,為此提出應對策略,透過人工智能(AI)提高工作效率,並以全面的網絡及安全託管服務分擔運維壓力,使 IT 部門在人手不足的情況下仍能高效營運及維護。

 

離職骨牌效應 首要減輕 IT 管理負擔

香港 IT 人手不足問題持續惡化,有報道指未來五年將缺 10 萬 IT 人才! IT 總管怕見大信封,更怕骨牌效應——留下來的人必須接管舊同事的工作量,超負荷之下或會引發集體辭職潮!知識及經驗隨舊人離開,即使換入新血,部門亦可能面臨資訊遺漏(Information Loss) 的困境。第一線網絡及安全專家曾昭儒(Alfred)表示,不少客戶反映部門欠缺對系統及架構的全盤可視性,新人接管工作時難以掌握公司的資源分布及複雜的分散式網絡。「就網絡安全而言,當員工不知有何漏洞弱點,會增加數據外洩或網絡攻擊的機會。」 Alfred 解釋。不論是解決人手空缺還是減輕 IT 員工負擔,紓緩人手壓力是上策。

 

AIOps 輔助監控 人智合一保持靈活

為提升客戶網絡運維管理的效率,第一線將嶄新的「運維 AI (AIOps)」融入服務中,打造智慧型網絡 InsightNet ,代替人手處理龐大的數據及實現自動化。 InsightNet 利用 AI 進行監察及分析,在發現網絡故障或攻擊時,執行故障自癒及自動防護等任務,而客戶亦可在自助客戶服務平台獲得 AI 智能提醒,隨時掌握網絡狀況。

Alfred 笑言:「 AI 毋須輪班, 7X24 工作,可謂任勞任怨!」不過,他強調 AI 並非要取代人類,而是協助提升工作效率:「人智結合,讓 IT 團隊保持靈活,專注創新,才是人工智能的價值所在。」

市面上有不同 IT 託管服務,客戶須留意供應商每個範疇的專業性, Alfred 舉例:「我們的 NOC 及 SOC 的人員分別具有網絡及安全的專業認證。」

AI 防範網絡攻擊 快速響應事故準繩度高

自 GenAI 橫空降世,黑客的犯罪成本隨之降低,運用 AI 大量犯案。面對無日無之的攻擊,防禦性 AI ( Defensive AI )是網絡安全的大趨勢,利用 AI 技術保護系統、網絡及數據資產,當中包括透過 AI 收集威脅情報,以機械學習做行為分析,及早偵測及識別出網絡攻擊和異常情況,在事故出現時亦能迅速響應。 Alfred 舉例:「 IT 人員需要花大量時間從日誌中尋找異常,但攻擊不等人,可在短時間內急速惡化, AI 代勞則可大幅縮減響應時間,高準繩度亦能減少誤報。」

第一線的網絡安全解決方案均已融合 AI 技術,例如 DYXnet SASE 、虛擬安全網關 DYXnet EdgeShield 、威脅防禦 DYXnet CloudShield 及電子郵件防護方案等,尤其適合缺少網絡安全專才的企業。

此外,第一線亦提供全面的網絡及安全託管服務,由擁有專業資格的團隊為客戶分擔運維壓力。「我們的服務組合涵蓋網絡連接、網絡安全及雲端託管等服務,一站式為企業制定解決方案,客戶只需跟單一聯絡人接洽即可獲得全盤支援,簡化管理,處理速度自然更快,更有效率。」 Alfred 說。

 

 

Source:PCM

【離職潮】 IT 人才短缺告急 第一線 DYXnet AI 網絡及安全託管填補缺口

 

【Chinese Only】第一線正式加入中港網絡安全協會
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