Strong Growth Attributed to Outstanding Performance in Contact Centre Outsourcing Business
(Hong Kong, 16 March 2011) DYXnet, the leading Greater China Information and Communications Technology (ICT) Service Provider, is pleased to announce the overall result in 2010 surged 20% as compared to that of 2009. The growth was mainly driven by the 50% increase in Contact Centre Outsourcing business.
2010 Review: Businesses Achieved Prominent Results
Mr. Lap Man, Founder and CEO of DYXnet stated, “2010 is the year of continuous growth, especially with our outstanding performance in Contact Centre Outsourcing business. Such impressive results fully demonstrated the recognition of DYXnet’s quality service and diversified products portfolio from our clients. Looking ahead, we will continue to understand our customers’ needs and strive for service excellence. We will also increase our investment in Greater China to provide even better services and solutions.”
To cope with the increasing demand and rapid expansion of Contact Centre Outsourcing services, the Group currently owns 4 contact centres in Shanghai, Beijing and Guangzhou, covering the main 3 regions in eastern, northern and southern China. With over 1,300 seats now, the number will keep growing. In addition to our existing customers including McDonald’s, TVB PAY VISION and EF Education Ltd., the Group partnered up with renowned customers, such as Netherlands’ TNT Express and ET Mall, an online and TV shopping channel in Taiwan, to help them to expand their shares in Mainland China’s domestic market with DYXnet’s Contact Centre Outsourcing services.
In addition, since the official launch of Cloud Dedicated Hosting (CDH) service with Dell and VMware in the third quarter of 2010 in Greater China, the service is now in full gear in Hong Kong, Taipei and Beijing. Through the virtualization technology, the service allows SMEs to lower costs, as well enhance productivity and data availability.
2011 Outlook: Expecting Substantial Growth from the Mainland China Market
In 2011, the Group also forecasts a growth of 50% in its Contact Centre Outsourcing business and will expand its seats from 1,300 to 2,000, focusing on fast food chain industry and set to be the leading service provider in this industry. In response to the booming of online shopping market in Mainland China, the Group launched a new, value-added Contact Centre Outsourcing service, namely “eShopKeeper”, providing stores on online platforms (such as Taobao and Dangdang) with professional online customer services. According to the report by Mainland China’s B2B Research Centre, as at the end of 2010, the amount of online shopping transactions reached RMB400 billion and personal online stores increased to a total of 13 million.
In the first quarter of 2011, the Group will complete the construction of CDH nodes in Beijing, Shanghai, Guangzhou and Taipei. Next, it will launch value-added services of CDH, such as virtual firewall, cloud data safe backup, as well as server load balancing, etc., tailoring for different customer needs. Those services are expected to be a potential driving force for its business growth.
Facing the opportunities and challenges in 2011, Mr. Lap Man commented, “The success of DYXnet is attributed to our dedication and innovation under the ever-changing business environment, showing our competitive edge as an innovative and dynamic company. DYXnet will continue on our commitments of dedication and innovation to our customers by providing diversified solutions and quality services, going beyond our existing capability to further enhance our unique competitiveness.”
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